Refund Policy
Annique Shinell LLC
I. Returns and Exchanges
- Eligibility
We gladly accept returns and exchanges within 30 days from the date of purchase. To be eligible, items must be unused, unwashed, and in the same condition as received, with all tags attached.
- Exceptions
Certain items, such as custom-made or final sale items, are not eligible for return or exchange unless defective or damaged upon receipt.
II. How to Initiate a Return or Exchange
- Contact Us
To initiate a return or exchange, please contact our customer service team at [email protected]. Provide your order number and details about the items you wish to return or exchange.
- Return Authorization
Our customer service team will provide you with a Return Authorization (RA) number and instructions on how to return the item.
III. Refunds
Refund Process
Once we receive your returned item, it will be inspected, and if approved, your refund will be processed. Refunds will be issued to the original payment method within [number of days, e.g., 7-10 business days].
- Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
IV. Exchange Process
If you wish to exchange an item, please follow the return process and place a new order for the desired item. Exchanges are subject to availability.
- Additional Costs
Any additional costs incurred due to an exchange, including price differences and shipping fees, are the responsibility of the customer.
V. Damaged or Defective Items
- Notification
If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will provide instructions on returning the damaged or defective item and offer a replacement or refund.
VI. Final Sale Items
Certain items may be marked as final sale and are not eligible for return, exchange, or refund. Please check the product description for details.
VII. Contact Information
If you have any questions about our Return, Exchange, and Refund Policy, please contact us at [email protected].